Contact Us


To register your gift card as lost or stolen, please call 31 (0)20 808 5375.This number is available 24 hours a day (local rate).

Our customer service staff are available on weekdays from 09:00 to 17:00 via 31 (0)20 808 5375.

They can help you if you have problems using your gift card, you have a question about a transaction or want to submit a request to return the balance of your gift card.

Calls to Customer Service are charged the same rate as regular mobile and landline phone rates.


Customer Services
GVS Prepaid (Europe) Limited
Jan Luijkenstraat 96
1071 CV Amsterdam

If you wish to make a complaint or are unhappy with the service we have provided please see our Customer Complaints Policy.